Welcome to blue

New Hire Frequently Asked Questions

Welcome to our New Hire FAQ page! This page provides answers to common questions asked by our new team members. From onboarding procedures and equipment setup to company culture and benefits, we've got you covered! ​​​​​​​​

Background check

What specifically should I include (or not include) when submitting my background check?
  • Personal Data: Login into your Workday account to ensure your legal name, address and other contact information is up to date.
  • Education: Please submit the required information for the highest degree you received. Scans of your Degree/Diploma/GED or transcripts that verify your graduation date are acceptable.
  • Address History: For the past 7 years include any addresses in different states and countries.
  • Employment: Provide Company Name*, Address, Position Head & accurate dates of employment (month and year) * for all paid fulltime, part time and seasonal/temporary positions that can be verified with a W2, 1099 or paystubs (not including babysitting, dog walking and volunteer positions)
Note: Please be sure to note any gaps of employment in HireRight
    *For Temporary positions, please list the staffing agency under company name
    *Please do not guesstimate - as the dates you provide will be verified

What if you're unable to verify my employment with an employer?
If we are unable to verify employment with an employer, you will be contacted for alternative documents to complete the verification process including:
  • W2's or 1099s
  • Paystubs (most recent - for the current year)
  • Employment Verification letter from Employer detailing position held and employment dates 
  • Needs to be on company's letterhead, ink signed or DocuSign along with contact information for the Human Resources Department 
  • Wage/Income statement, you will be able to find more information on this item here

How will I know if my background check is processing?
You can track the status and progression of your backfround check by logging into your HireRight account; you will be notified via email when you are cleared for hire.


When will I receive the Orientation invitation? ​
We are excited to get you onboard! Invitations are sent out the Thursday or Friday before your start date. 

What should I expect on Day 1? ​
Blue Beginnings is completely virtual through Zoom. Haven't joined a Zoom meeting before? Join a Zoom test meeting here by yourself to check your connection, and troubleshoot audio and video.
On your first day, you’ll spend the morning in orientation learning about our purpose, your benefits, and useful tools and resources. In the afternoon you’ll connect with your leader or trainer for the remainder of the day. ​Come with your camera on and be ready to participate! 

What If I don’t have my laptop for day 1? ​
If your equipment doesn't arrive by your first day, you can use your personal device to log into your Blue Beginnings Orientation.​

What do I need in terms of day 1 new hire paperwork?
  • Before day 1: Please submit legible, color copies of your chosen documentation to our HR Operations Team at To View Approved Documentation please click here.
  • On day 1: we will complete Section 1 of the Form I9 together during orientation.
  • Between day 1 and day 3: You will need to meet in person with an adult you trust (we will call this person an ‘Authorized Representative’) who will also review your provided documentation and complete Section 2 of the Form I-9 on behalf of BCBSMA. The Form I-9 is due in its entirety (inclusive of any required edits) by 4 PM EST Day 3.

If you have any additional questions, please email

Computer & Technical Questions

When will I receive my equipment, and what should I do if it doesn't arrive by my first day? ​
You should receive your equipment up to one week prior to your start date, either shipped to you or available for local pick-up. More details will be sent to your personal email. ​If the equipment doesn't arrive by your first day, you can use your personal device to log into Orientation. ​

I’m moving - Will my equipment be shipped to my new address? ​
Notify Monique Bailey and your new leader as soon as possible so they can update the shipping address! ​

Is a signature required for delivery? 
No signature is required for delivery.

When can I turn on my laptop? 
You can turn your laptop on the morning of your first day. There are paper instructions located in your laptop case. Bypass the SecurID box that asks for a ‘token code’ by clicking the escape ”Esc” button on the top left of your keyboard. ​

How do I connect to the Virtual Private Network (VPN)?
Please do not connect to VPN or move forward in setting it up your laptop on your own. You will be given further instruction in your orientation session to ensure you are successfully set up.​ ​

How do I set up my work station? ​
All you need for Blue Beginnings is your BCBSMA laptop or personal computer. While you may have received additional equipment such as a monitor, mouse, or docking station, you won't need those for your day one Blue Beginnings Orientation. 

I cannot log in to my laptop – now what? ​
Check to make sure the password is correct. If that does not work, you can use your personal computer to join Blue Beginnings on Zoom. We have our Tech team ready to support you at the beginning of the session. ​

Zoom isn't working!
Close out of all browser windows and click on the link again. If you join before 10 AM EST, you may be in the waiting room, and we will get started soon! ​If you’re having audio or video problems join this Zoom test meeting which will walk you through troubleshooting steps.

I only received part of my equipment. 
Hang tight – equipment can come in multiple shipments. If you haven’t received everything by the end of day 1 please let your trainer or leader know and they can help troubleshoot.

Pay & Benefits

When do we get paid? 
BCBSMA associates are paid bi-weekly on Thursdays. You will receive paper checks until your ADP direct deposit is processed which can take up to two payroll cycles. These paper checks will be mailed to your address in Workday. ​

Where can I find information about employee benefit plans offered by Blue Cross? ​
You will receive the New Hire Guide after Blue Beginnings that will cover all the benefit options. Can’t wait? Check out our associates benefit site. ​

I have an appointment coming up, but I have not selected or received my insurance card yet. What do I do? ​
After Blue Beginnings, once you submit your elections in Workday, there is a processing period of about 7-10 business days for medical, dental, and vision benefits. If you need your member ID card sooner, please contact AskHR on your start date.​

Coming into an office

When can I come into the office and where do I sit? 
Coordinate with your leader when you are coming into the office so they can show you how to reserve your seat ahead of time. You will not need be in an office for your first day. Orientation is virtual. ​

What do I need to know about the badge process? 
Hang tight, you will get more info after day 1. Plan to build in 30 min to an hour the first time you are going into the office to get set up and receive your badge. ​On most Tuesdays we host building tours in the morning for new hires. You will receive more information on this on day one.

Where can I park? Do I need to pay for parking? 
You will receive more information on commuter benefits and parking during Blue Beginnings.​

What are the commuter benefits and when do they kick in? 
We have several options depending on your persona. We will review commuter benefits and their timelines during Blue Beginnings.

Other questions

Do I get training? 
Yes, we have a robust training platform. Stay tuned to learn about all our training and growth opportunities!​

Looking for the 2024 Holiday Schedule? ​
Associates will receive twelve holidays (based on date of hire and scheduled hours). More information will be available on day 1.
Monday, 1/1 - New Year's Day
Monday, 1/25 - Martin Luther King, Jr. Day
Monday, 5/27 - Memorial Day
Wednesday, 6/19 - Juneteenth Independence Day
Thursday, 7/4 - Independence Day
Friday, 7/5 - Day after Independence Day
Monday, 9/2 - Labor Day
Monday, 10/14 - Indingenous Peoples' Day
Monday, 11/11 - Veteran's Day
Thursday, 11/28 - Thanksgiving Day
Friday, 11/19 - Day after Thanksgiving
Wednesday, 12/25 - Christmas Day

I don’t see my question here?
​Please reach out directly to Monique Bailey or Welcome to BCBSMA! ​

I need to change my start date.
Please reach out directly to your recruiter or Monique Bailey.​

Have questions? Connect with the onboarding team