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How we Hire
Getting hired.
Applying is the first step in our hiring process. Read below to learn more about the other steps along the way in our hiring process.
Apply
Assessment
Interview
Offer
FAQs >
Tips from the talent team >

Application
A BCBSMA application is the first step in the hiring process for internships, graduates looking for a full-time position, and experienced hires. This is your opportunity to tell us all about yourself.

What you will need to apply...
Contact Information
Add your contact information. You will be asked to provide your contact information.
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Resume: Required
Attachments cannot exceed 3MB. Accepted formats: Word (.doc, .docx), Text (.txt), HTML or Portable Document Format (.pdf).
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Questionnaire

Each application includes basic pre-screening questions and optional self-identification questionnaire.
Learn more

Assessment
If applying for a Customer Service role, you will be required to complete our pre-employment assessments. Our assessments are unique and help us determine if BCBSMA is a good fit for you—and vice versa. The BCBSMA Criteria Corp online assessment measures skills and abilities that generally do not emerge from interviews. These assessments are critical, as they help determine your potential for success as a BCBSMA employee.

We aim to let you know the results of your assessment, whether you have progressed to the next step of the hiring process, and what the next steps are within 30 days. We will do this via email. If you don’t pass an assessment the first time around, you can try again after 12 months.
Mobile & desktop enabled
24/7 access
20-30 minutes to complete
Receive personalized results after completion
The required assessment is an important part of the hiring process. Please complete the assessment within the next 7 days. If you need a reasonable accommodation to complete this assessment due to a disability, please email ADAAccommodation@bcbsma.com or call AskHR at 617-246-4747. 

Interview

 The purpose of a BCBSMA interview is to get to know you better and give you a chance to ask us questions. You can expect to have one-on-one or panel interviews, which may be conducted virtually (online or via a phone call) or in person depending on the role. Most interviews last around 45-60 minutes, but there are no strict time limits. For most customer service positions, interviews are conducted in a group video interview format.

As well as being a chance for us to ask you questions, interviews are also your opportunity to find out about us. You should use the opportunity to gain more in-depth understanding of BCBSMA's unique culture, values, and endless opportunities. We believe two-way communication starts from Day 1, so ask away.

Example Interview Questions
Check out Interview Tips
What would you do if you had a conflict with a team member?
If you were given a difficult project, how would you ensure its success?
Give an example of a time when you created something new.
Tell me about a time when you worked with others.

offer

 This is the final step of the hiring process and hopefully we’ll be welcoming you to the team. Just as with every step, BCBSMA is thorough in its decision-making process. In some cases, you will receive a BCBSMA job offer letter within a week, and in others it may take much longer. Many factors affect how long it takes for us to contact you, including the role you have applied for, the urgency to fill the position, volume of applicants, the location of the role, and others.

So, if you haven’t heard from us, rest assured we will be in touch, and that the length of time between your interview and us reaching out to you has no indication on whether we are going to offer you a position.

​​​​​​​FAQs on Hiring Process

Where is my application in the process?
By creating a candidate profile on our career site, you can view where your application is throughout the process. Navigate to Candidate Sign Up at the top of our career site and create your profile using the email address you used on your application. In the candidate profile you can view your applications, update your resume, add skills/interests and set up job alerts.
I didn’t receive an assessment. What do I do next?
Assessments are only required on our member advocate/customer service openings. Please check the spam folder of your email address. If you do not see the email within an hour, please email talent@bcbsma.com.
How do you conduct interviews?
Interviews for most roles will be virtual via Microsoft Teams. Some of our roles might require in-person interviews and your recruiter will make you aware of that throughout the process.
How and when will I hear back?
If your experience matches our requirements, a recruiter from our Talent Acquisition team will contact you via email for an initial screening. Our goal is to reach out to qualified applicants within 3-5 business days.
How do I know the compensation range of the role I am applying for?
We have salary transparency and list our ranges on all of our job descriptions. If you have further questions, your recruiter will be able to assist you.
How do I know if the role I am applying for is eligible for remote work?
We list what personas our roles are eligible for in the job description. For more information on how we work and personas visit our How We Work page.
What is the timeline that I am allowed to re-apply for another role at BCBSMA?
You are allowed to reapply to another role as soon as you see one that you’re interested and qualified for. 
slide 1 of 5What do you look into in a candidate? Passion, curiosity, and authenticity. We love working with people who are passionate about their work and the problems they solve. We look for constant learners, who ask a lot of questions, and learn beyond what’s expected. We hire people who are genuine, and truly themselves in every situation.

Have questions? Connect with our talent EnGagement team

Bradley Pitter
Joel Kirk
 Associate Director, Talent Engagement Have a question? Contact me
LinkedIn
Yael Steinman
Mark Terrell
Senior Talent
​​​​​​​Sourcing Partner
 Have a question? Contact me
LinkedIn
Yael Steinman
Bryce Shumate
Talent Sourcing Partner
 Have a question? Contact me
LinkedIn
Kristina Saunders
 Director,
​​​​​​​Talent Acquisition
Have a question? Contact me
LinkedIn
Linda Comrie
 Senior Talent Acquisition Partner
Have a question? Contact me
LinkedIn
Yael Steinman
Jamie Carroza
Senior Talent Acquisition Partner
 Have a question? Contact me
LinkedIn
Jimmy Cronin
 Senior Talent Acquisition Partner
Have a question? Contact me
LinkedIn
Jenna DiTullio
Jenna DiTullio
Talent Acquisition
​​​​​​​Partner
 Have a question? Contact me
LinkedIn
Yael Steinman
Monica Caley
Early in Career Talent & Employer Branding Program Manager
 Have a question? Contact me
LinkedIn

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).
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