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How we work

Our hybrid work model balances work, life, and collaboration
Flexibility and growth. That’s what you can expect from a career at Blue Cross. We provide a flexible hybrid work model that is aimed to increase collaboration, while still tending to your personal needs. Learn more below.
Our Personas >
Testimonials >
Life at Blue >
The secret to success is you
We’re a learning company. Meaning we learn from each other with each interaction. Our hybrid model promotes in-person collaboration across all divisions, while building a community that fosters professional growth and development. In CEO Sarah Iselin’s own words, “We have an amazing company culture, and our people have always been our competitive advantage.”

Our personas

We offer four ways to work called personas. Each persona provides you the flexibility you need to manage your professional goals with your personal life. Not all roles are eligible for every persona. Please see the job posting to see which personas are offered for that role. 
Flex
  • In office 2 days per week on Tuesdays and Wednesdays 
  • When in office, can reserve a bookable workspace 
  • Flex workers are provided with a provided a headset, docking station, monitor, keyboard and mouse to use from home
  • Flex workers are eligible to receive a commuter benefit subsidy up to $275 each month to use toward parking and transit to and from our offices (excludes interns)
  • *Some associates are eligible for reduced in-office expectations based on criteria such as mileage, role, etc.
eWorker
  • In office 0-3 days per month, as determined by their leader
  • eWorkers are provided with a headset, docking station, monitor, keyboard and mouse to use from home
  • eWorkers may be reimbursed for travel expenses accrued when commuting to the office
  • eWorkers are eligible to receive a monthly $50 eWorker stipend (excludes interns)
Mobile
  • In office 1-3 days per week as determined by their leader
  • When in office, can reserve a bookable workspace 
  • Mobile workers are provided with a will provide a headset, docking station, monitor, keyboard and mouse to use from home
  • Mobile workers are eligible to receive a commuter benefit subsidy up to $275 each month to use toward parking and transit to and from our offices (excludes interns)
Resident
  • In office 4-5 days per week, as determined by their leader
  • Have assigned workspace (must meet minimum in-office expectations)
  • Residents are eligible to receive a commuter benefit subsidy up to $275 each month to use toward parking and transit to and from our offices (excludes interns)

What our employees are saying

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"Working from home has given me better work-life balance and has allowed me to save on my commute! It's also given me more time to go to the gym!"
Debanjan (DJ) 
Senior Actuarial Analyst

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"Working from home allows be the flexibility to use the time I would normally spend commuting and my lunch breaks going for walks with my dog. This has significantly increased my mental health!"
Monica 
Early Career Talent & Employer Branding Program Manager

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"As a hybrid worker, I appreciate the flexibility and the option to select the setting that aligns best with my schedule. Whether commuting to one of our dynamic offices or working within the comfort of my home… the choice is mine!​​​​​​​"
Erica 
DEI Program Manager; Member, Account & Provider Services Division

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"Being able to work from home allows me the flexibility to get a workout on my rowing machine on my lunch break. Being able to focus on my mental and physical well being puts me in a great spot to really give my best each day. Instead of spending time commuting, I’m able to take a walk or spend time outside with my kids before dinner."
Joel 
Associate Director, Talent Engagement

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"Being able to work from home has really helped my work/life balance. I am able to go for walks with my husband and dogs instead of commuting."
Theresa 
Systems Delivery Analyst

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"Working from home and having options to virtually volunteer has enriched my work life balance."
Tracy 
Project Manager, Customer Solutions; President, AzuLatinX ERG 

Life at blue

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True Connections. No matter where you are.
Our flexible hybrid work model allows associates of any persona or location to stay connected to each other and the community. Through virtual volunteer opportunities, honest conversations with our 10 Employee Resource Groups, mental health chats, diversity dialogues where we celebrate and listen to our associates and allies. We have monthly company connects with Senior Leadership to stay informed and connected with leadership and have transparency.

Our culture of learning & development

Growth and development opportunities as unique and dynamic as our talent.
At Blue Cross Blue Shield of Massachusetts, we know there is no one-size fits all approach to development. Our modular programming gives associates the freedom to carve out a development path that meets them wherever they are on their career journey, with a variety of options to develop skills and connect with colleagues.​​​​​
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Learning Journeys
​​​​​​​Onboarding paths for leaders provide a solid foundation for creating shared vocabulary, tools and expectations to set new hires up for success.
Mentoring Circles
Small group mentoring provides opportunities to hone skills and build relationships with colleagues across all areas of the company.
Training Classes
Live virtual classes provide opportunities to learn from internal and external experts on a wide variety of topics, offered year-round. Have a passion to share your talents with your colleagues? Sign up to teach a course!   
Self-paced Learning
Want to brush up on your Excel skills or learn tips on how to influence? Our extensive catalogue of on-demand learning gives you the flexibility to develop on your own time.
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