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How we work

Our hybrid work model
At Blue Cross Blue Shield of Massachusetts, we have a Hybrid Work Model which offers associates flexible ways of working to help them balance their personal needs and professional goals.

E-Worker

71% of workforce are eWorkers

Mobile

20% of workforce are mobile workers

Resident
9% of workforce are residents
Our Hybrid Work Model >
Testimonials >
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our commitment to work/life balance

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

eWorker
  • In office 0-3 days a month, as determined with your leader
  • When in office, can reserve bookable workspace
  • Company will provide a headset, docking station, monitor, keyboard, and mouse for home use
  • No qualified commuter benefit, but eligible for travel expense (mileage/parking) reimbursement when required to come into the office
  • Eligible for $50 monthly eWorker stipend (excludes interns)

Mobile Worker
  • In office 1-3 days per week, as determined with your leader
  • When in office, can reserve bookable workspace
  • Company will provide a headset, docking station, monitor, keyboard, and mouse for home use
  • Eligible for qualified commuter benefit - Subsidy of 75% for parking or transit orders up to a maximum benefit of $275 per month (excludes interns)
  • Not eligible for eWorker stipend

Resident
  • In office 4-5 days per week, as determined with your leader
  • Have assigned in-office space
  • Technology equipment supplied onsite 
  • Eligible for commuter benefit - Subsidy of 75% for parking or transit orders up to a maximum benefit of $275 per month (excludes interns)​​​​​​​
  • Not eligible for eWorker stipend​​​​​​​

What our employees are saying

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"Working from home has given me better work-life balance and has allowed me to save on my commute! It's also given me more time to go to the gym!"
Debanjan (DJ) Mukhopadhyay
Senior Actuarial Analyst
Mobile Worker
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"Working from home allows be the flexibility to use the time I would normally spend commuting and my lunch breaks going for walks with my dog. This has significantly increased my mental health!"
Monica Caley
Early Career Talent & Employer Branding Program Manager
eWorker
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"As a hybrid worker, I appreciate the flexibility and the option to select the setting that aligns best with my schedule. Whether commuting to one of our dynamic offices or working within the comfort of my home… the choice is mine!​​​​​​​"
Erica Charves
DEI Program Manager; Member, Account & Provider Services Division
Mobile Worker
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"Being able to work from home allows me the flexibility to get a workout on my rowing machine on my lunch break. Being able to focus on my mental and physical well being puts me in a great spot to really give my best each day. Instead of spending time commuting, I’m able to take a walk or spend time outside with my kids before dinner."
Joel Kirk
Senior Manager, Talent Engagement
eWorker
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"Being able to work from home has really helped my work/life balance. I am able to go for walks with my husband and dogs instead of commuting."
Theresa Graham
Systems Delivery Analyst
Mobile Worker
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"Working from home and having options to virtually volunteer has enriched my work life balance."
Tracy Muñiz-Gately
Project Manager, Customer Solutions; President, AzuLatinX ERG 
eWorker

Life at blue

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True Connections. No matter where you are.
Our flexible hybrid work model allows associates of any persona or location to stay connected to each other and the community. Through virtual volunteer opportunities, honest conversations with our 10 Employee Resource Groups, mental health chats, diversity dialogues where we celebrate and listen to our associates and allies. We have monthly company connects with Senior Leadership to stay informed and connected with leadership and have transparency.

Growth and development opportunities as unique and dynamic as our talent.
At Blue Cross Blue Shield of Massachusetts, we know there is no one-size fits all approach to development. Our modular programming gives associates the freedom to carve out a development path that meets them wherever they are on their career journey, with a variety of options to develop skills and connect with colleagues.​​​​​
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Learning Journeys
​​​​​​​Onboarding paths for leaders provide a solid foundation for creating shared vocabulary, tools and expectations to set new hires up for success.
Mentoring Circles
Small group mentoring provides opportunities to hone skills and build relationships with colleagues across all areas of the company.
Training Classes
Live virtual classes provide opportunities to learn from internal and external experts on a wide variety of topics, offered year-round. Have a passion to share your talents with your colleagues? Sign up to teach a course!   
Self-paced Learning
Want to brush up on your Excel skills or learn tips on how to influence? Our extensive catalogue of on-demand learning gives you the flexibility to develop on your own time.
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