customer service

Better health care for everyone 

As a customer service representative, you'll hold one of the most important positions at Blue Cross. You'll be the attentive ear and friendly voice that guide customers to the answers they need, and explain their medical and dental packages. You'll reinforce our unwavering commitment to excellent service.
become the face of blue
At Blue Cross Blue Shield of Massachusetts, we value our employees as much as our members. This job isn’t for the faint of heart. No two members, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge. Our representatives are the kind of people who create a plan and take charge in situations where others feel lost. If you excel at figuring out logic puzzles and logistics challenges outside of work, such as organizing sports tournaments or planning long road trips with multiple destinations, then we bet you have the right stuff!

Getting hired.

Your journey begins once you hit apply.
Step 1 Complete your profile and apply for job of interest
Step 2 Complete required pre-employment assessment. You'll receive a free Workplace Insights Report based on your results.
Step 3 Connect with a member of our talent team
Step 4 Group Interview Event
Step 5 Get hired
Step 6 Grow your skills and career through best-in-class development programs.

The stories that matter

Stefani Germanotta
Billy Bailey
Representative & Talent Ambassador

​​​​​​​Your positive outlook.
Your enthusiasm for fitness.
Your beaming smile.
Bradley Pitter
Katie DiTullio
Account Service Consultant 
Implementation & Sales Support

Your helpfulness.
Your go-getter attitude.
Your creative mindset.
Yael Steinman
Kimberly Carrington
Research Analyst &
​​​​​​​Talent Ambassador

Your colorful hair.
Your outgoing nature.
Your will to give back.

Join Our Talent Community

We'll notify you about relevant positions, and keep you in mind whenever we have interesting opportunities. Come and get them.